Have a question about shopping with Skin Theory? Start here.
How do I choose the right product?
Read each product’s description and directions before purchasing. Consider your skin type, your routine, and any ingredients you prefer to avoid.
Where can I find product ingredients and directions?
Check the product page and packaging for available ingredient information and instructions. If you need more information before ordering, send us the product name and your question.
How much does shipping cost?
Enter your delivery address at checkout to review the shipping options and costs available for your order before paying.
How can I track my order?
If you receive a shipping notification with a tracking link, use that link to check your delivery’s progress.
What information should I include when asking about an order?
Have your order number and the email address used at checkout ready, along with a description of your question. Never send your password or full payment card details.
What should I do if an item arrives damaged or incorrect?
Keep the packaging and take clear photos of the item and any damage. Include your order number and a description of the issue when contacting us so we can review it.